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PRICES
Currency and Exchange
All prices are indicated in Euros. Click on Other Currencies to find the exchange rate for principal European and world currencies. The exchange rates for non-European Union currencies are subject to continuous market fluctuations and are indicated as a general reference only. However, the exchange rates for European Union currency are fixed. All transactions are made in Euros.

Value-Added Tax (VAT)
All prices as listed DO NOT INCLUDE the additional Value Added Tax (VAT).
Purchases made from Italy and European Union countries will include a 20% VAT.
Purchases made from other countries will include no additional tax.
The total price including VAT is calculated in the electronic shopping basket before sending the order to PunitiveShoes.com.

Shipping Charges
The shipping charges are calculated in the electronic shopping basket before sending the order to PunitiveShoes.com. Shipping charges are based upon merchandise weight and shipping destination.

Customs
The total cost does NOT include customs fees which are the responsibility of the customer.

ORDERING ONLINE


Shopping basket
Like many online stores, we use a shopping basket system that works in a way much like shopping at your local department store: in other words, you browse our store and place items into your basket. You can remove items and change quantities at any time, or even empty your entire basket. When you have finished shopping, you take your basket to the checkout counter where you complete your order to send to us.

How to Add Something to Your Basket
When you see something you like, add it to your basket by clicking the Buy button (item 1 in illustration below). If the item is available in multiple colors and/or sizes,you'll see a drop-down menu that lists every available color and/or size. For faster shopping, make a choice from this menu prior to clicking the Add to Basket button. After the item is added to your basket, the same page will be redisplayed with a confirmation message near the top indicating how many items are now in your basket.

How to View Your Basket Contents
To view what is currently in your basket, click the View Details button found near the top of any page (Illustration #1).

Changing Quantity
View your Basket, then make any changes to the values in the boxes found in the quantity (Qty) column (Illustration #2). When done, click the Update button found just underneath the last quantity box in your basket.

Removing Items from Your Basket
View your Basket and change quantity to 0 you wish to delete (Illustration #2).

Determining Your Total Cost
To see what your total cost will be without having to start the Checkout process, view your basket, then click the Update button (Illustration #2).

Starting the Online Checkout Process
To begin the online checkout and submit your order to us, view your Basket, scroll down the page and click the Checkout button (Illustration #2). The page that follows gives further instructions.

RAPID SHIPMENT


Shipment of In Stock Merchandise
Merchandise identified as In Stock is shipped by PunitiveShoes.com on the same day (for orders received before 12:00 GMT) or the following working day (orders received after 12:00 GMT).

Shipment of Out of Stock Merchandise
Out of Stock merchandise is shipped by PunitiveShoes.com within 30 days from the order day (excepting production delays caused by unavailability of materials, etc. Should this occur, the customer will be notified as soon as possible).

Quick and Secure
PunitiveShoes.com uses the Postacelere-EMS delivery service of the Italian Post.

Tracking Service
Thanks to a sophisticated optical reading system, our customer can track each step in the shipment process by inserting a personalized code (soon available for international customers).

Shipments within Europe
Shipments within Europe are usually delivered within 1-3 days according to the distance.

Shipments within Worldwide
PunitiveShoes.com ships worldwide. The shipment is usually delivered within 2-5 days, according to the destination and customs procedures.

Discreet Packaging
All orders are sent in discreet packaging with no external indication of the package contents.

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